Portals Hardware offers a lifetime warranty on all products including finishes to the original owner of the product. If at any time you have a problem with the finish or function contact your local portals dealer or contact Portals directly at 816-942-7413. Once we have received your request we will provide a replacement product. When we receive the warrantied product we will provide a credit once it has been verified the product has failed.
Warranty is limited to the performance of the product and Portals Hardware provides no warranty implied or otherwise for the installation of the product. Portals Hardware reserves the right to replace or provide a credit for the original purchase price of the hardware from Portals at its discretion. Portals Hardware assumes no responsibility for the improper installation or usage of the product. Information on proper usage and installation can be found in the templates and installation guide provided in the complete Portals catalog or on individual product pages within portalshardware.com.
These statements reflect the full and complete definition of warranty provided by Portals Hardware and no employee, agent or other representative can modify or provide any additional warranty outside of these statements.
Shower Enclosure Care & Maintenance
Special care and precautions must be made in order to keep your shower enclosure looking as new as the day it was installed. It is recommended that you rinse and wipe down or squeegee after each use but this may not be a practical solution for most homeowners due to time constraints, etc. In this case, it is recommended that you use a mild detergent and a soft cloth to clean the shower enclosure every 2-3 weeks. A solution of 50% vinegar and 50% water is a safe and effective solution for most residue left from hard water, humidity, soap and shampoo.
If you choose to use a commercial cleaning solution, please avoid any harsh or abrasive cleaners that may contain ammonia, bleach, oxide or acids or any self-cleaning products as these chemicals may compromise the integrity of the glass. Glass is soft and porous and can absorb these cleaners which results in a permanent dirty or cloudy looking glass.
Shower Hardware Care & Maintenance
With the proper care and maintenance, your shower hardware can last the lifetime of your shower enclosure. A regular, thorough cleaning with soap and water is the most effective way to keep your hardware looking new. Thoroughly wet the surface of the hardware and clean gently using a soft, clean sponge or cloth. Rinse with fresh, clean water and wipe dry with a soft clean cloth or a microfiber cloth. Please do not use any kind of harsh or abrasive chemical on the hardware or the finish may be permanently damaged.